Bottom lineMost citizens drop out at the identity check, not at the form itself.
Counter staff advise people to use paper because it is faster for them to process.
Social workers fill in the service for their clients, which the statistics count as non-use.
Section 4 · Drop-out points in the journey
Each claim is traced to the people who raised it and the people who contradicted it, then weighed by how close each source sits to the events, how recent their view is, and whether they could have heard it from one another. Each claim is traced to the people who raised it and the people who contradicted it, then weighed by how close each source sits to the events, how recent their view is, and whether they could have heard it from one another.
Section 5 · Workarounds in the front line
Each claim is traced to the people who raised it and the people who contradicted it, then weighed by how close each source sits to the events, how recent their view is, and whether they could have heard it from one another. Each claim is traced to the people who raised it and the people who contradicted it, then weighed by how close each source sits to the events, how recent their view is, and whether they could have heard it from one another.