Organizational Knowledge & Retention: research with the people who know

01Questions we answer

Pick the question closest to yours.

02Who we talk to

The people who see it first.

Not the usual experts: overlooked roles close to the problem, each holding a piece of the answer.

Senior maintenance engineer retiring next year
Junior engineer who calls them for help
Supplier technician they work with
Retired plant manager

03Sample report

What you would get.

HUMINT intelligence reportIllustrative sample

The knowledge that retires with your engineers

4 interviews9 findings12 sections

Bottom line

01

Three people hold the only working knowledge of how the oldest line is restarted.

02

Most critical know-how sits in supplier relationships, not in documents.

03

Juniors already rely on informal calls; capturing those beats rewriting the manuals.

Section 4 · Person-by-person knowledge map

Each claim is traced to the people who raised it and the people who contradicted it, then weighed by how close each source sits to the events, how recent their view is, and whether they could have heard it from one another. Each claim is traced to the people who raised it and the people who contradicted it, then weighed by how close each source sits to the events, how recent their view is, and whether they could have heard it from one another.

Section 5 · Capture plan by risk

Each claim is traced to the people who raised it and the people who contradicted it, then weighed by how close each source sits to the events, how recent their view is, and whether they could have heard it from one another. Each claim is traced to the people who raised it and the people who contradicted it, then weighed by how close each source sits to the events, how recent their view is, and whether they could have heard it from one another.

The full report has 9 more sections, with the evidence behind every finding.

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04How it works

Map. Ask. Integrate.

01
Map
Find the people who hold the missing insight.
02
Ask
Engage them in open, structured interviews.
03
Integrate
Turn verified findings into your decision.

Watch the full research run

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Tell us who you are. A HUMINT officer will reply with the scope, timing and price.

How HUMINT works for Organizational Knowledge & Retention